When will I receive my credentialing welcome letter?

When can I start accepting patients and submitting claims?

What do Premera ID cards look like?

How do I sign up with Availity?

Do you have provider training guides and videos?

Do you have information specifically for behavioral health providers?

Where can I find billing instructions?

How do I submit my claims?

How do I submit my telehealth claims?

What’s the required timeframe for submitting claims?

Where can I get information about claim denials?

Who can help with an underpaid claim?

How do I read my explanation of payment (EOP)?

Are there coding resources for providers?

I'm a dual-licensed provider. How do I bill Premera?

What are the resources for providers outside of Washington and Alaska?

If I have questions, should I call provider customer service or call the provider team assigned to my clinic?

How do I add a provider to my contract?

What’s the timeframe for my contract getting loaded into your system? (I just signed my contract and provider customer service says my EIN/TIN is out of network.)

When will I get my credentialing letter of approval?

Can I contract with Premera if I'm not located in the WA/AK service area?

What’s the difference between credentialing and contracting?

Do you have information that is specific to dental providers?

What is my fee schedule? How can I get a copy?

Online resource links

How do I sign up for electronic payment (EFT)?

I signed up for EFT. Where can I see my explanation of payment (EOP)?

Can I get all my payments through EFT?

Who can help me understand the explanation of payment (EOP) I just received?

Where can I get help related to a missing payment?

How do I update my office address?

How do I update my listing in your provider directory?