Personal Health Support
Extra support to manage your health
Premera Personal Health Support clinicians offer personalized, one-on-one support for a range of health needs, after a hospital stay, for a chronic condition, for mental health, and more. This benefit is included with your health plan at no extra cost. Get help with:
- Finding resources for your health and recovery
- Coordinating care and services to help get the best treatment
- Navigating the complex healthcare system
How it works
Who is eligible?
Members who are enrolled in a Premera plan, and their caregivers, spouses, or domestic partners are eligible for Personal Health Support. Your doctor may refer you to the program, or we may see from your claims that you could benefit from extra support. Either way, we’ll reach out to you directly, or you can request assistance by calling or emailing us at the contact information below.
What help do we offer?
Our personal health support program gives personalized, one-on-one support. Whether you have a complex medical condition, a behavioral health condition, a recent surgery, hospital admission, or nearly any health issue.
Who's on the team?
Registered nurses, registered dietitians, and licensed mental health professionals with expertise in chronic condition management.
What about chronic conditions?
Get help with illnesses such as asthma, coronary artery disease, heart failure, chronic obstructive pulmonary disease, diabetes, depression, and more. The program educates and encourages healthy lifestyle changes and self-management strategies for better health. It’s voluntary, and you can leave the program at any time.
Phone call
Call 888-742-1479, Monday through Friday, 8 a.m. to 7 p.m., and Saturday, 9 a.m. to 1 p.m. Pacific Time, except holidays.
Reach out over email
personalhealthsupport@premera.com.
Text via Wellframe
Text on the Wellframe app.
Follow the app download instructions below.
Manage your health with the Wellframe app
Stay connected with your personal health support clinician and get personalized resources anytime, anywhere.
- Have a question about your health? Use Wellframe to send a secure in-app message to a personal health support clinician.
- When you sign up for the app, you will be automatically enrolled in the Welcome program, where you’ll have access to a physical activity tracker, nutrition guidance, and more!
- You can also take a health assessment to evaluate your health status, lifestyle habits, and risk factors for disease.
Note: Wellframe app is not available on all plans. Check with your employer or HR representative about your plan coverage.
Get started by downloading the free Wellframe app
- From your smartphone or mobile device, tap the QR code. If you’re on a laptop, scan the QR code from your mobile device. Download the app.
- Open the app. Your access code should autofill. Here it is in case you need it: bluewellpbc (for iOS or Apple device, tap “Allow Paste”)
- Complete the sign-up process. You’ll need your Premera member ID (found on your ID card).
- Need help? Call Premera Personal Health Support at 888-742-1479, Monday through Friday, 8 a.m. to 7 p.m., and Saturday, 9 a.m. to 1 p.m.
Take the health assessment—a simple step toward understanding your health
Check in with yourself and get a clearer picture of your overall wellbeing by taking the health assessment. By answering a few thoughtful questions about your health and habits, you can spot potential risks early and get personalized insights to help you make informed choices and stay on track with your health.
Access the health assessment right from your smartphone or tablet. Use the instructions on this page to download the app.
- The health assessment only takes 15 minutes to complete and is 100% confidential—your responses aren’t shared with your doctor or employer.
- Upon completion, your results will be sent to a Premera Personal Health Support clinician who will review your answers and reach out to you if you could benefit from additional assistance to reach your health goal. Or you can request outreach in the Wellframe app or by contacting us at the information below.
- When you sign up for the app, you will be automatically enrolled in the Welcome program to connect you with a Personal Health Support clinician and get you started on your journey for better health.
- No extra cost. All included in your health plan.
Note: Wellframe app is not available on all plans. Check with your employer or HR rep about your plan coverage.
Member feedback
“Having direct connection to a professional was efficient, compassionate, knowledgeable, and human via phone and Wellframe app. Truly appreciate this service... was a life saver in midst of health crisis.” - Premera member
“Angela has been amazing! She is always there to help, and I love the new Wellframe app. I use it for messaging, reminders for meds, and general health info.” - Premera member
“The service with Elaine is exactly what I needed earlier, rather than spending countless hours within customer service agents via phone. The personalized care attention to detail, expertise on both my information and what is available to me. The Wellframe app and accessible ways to contact are amazing.” - Premera member
Wellframe is an independent company that provides digital support services on behalf of Premera Blue Cross.
