Premera Personal Health Support clinicians offer personalized, one-on-one support for a range of health needs, after a hospital stay, for a chronic condition, for mental health, and more. This benefit is included with your health plan at no extra cost. Get help with:
Members who are enrolled in a Premera plan, and their caregivers, spouses, or domestic partners are eligible for Personal Health Support. Your doctor may refer you to the program, or we may see from your claims that you could benefit from extra support. Either way, we’ll reach out to you directly, or you can request assistance by calling or emailing us at the contact information below.
Our personal health support program gives personalized, one-on-one support. Whether you have a complex medical condition, a behavioral health condition, a recent surgery, hospital admission, or nearly any health issue.
Registered nurses, registered dietitians, and licensed mental health professionals with expertise in chronic condition management.
Get help with illnesses such as asthma, coronary artery disease, heart failure, chronic obstructive pulmonary disease, diabetes, depression, and more. The program educates and encourages healthy lifestyle changes and self-management strategies for better health. It’s voluntary, and you can leave the program at any time.
Call 888-742-1479, Monday through Friday, 8 a.m. to 7 p.m., and Saturday, 9 a.m. to 1 p.m. Pacific Time, except holidays.
Reach out over email
personalhealthsupport@premera.com.
Text on the Wellframe app.
Follow the app download instructions below.
Stay connected with your personal health support clinician and get personalized resources anytime, anywhere.
Note: Wellframe app is not available on all plans. Check with your employer or HR representative about your plan coverage.
Check in with yourself and get a clearer picture of your overall wellbeing by taking the health assessment. By answering a few thoughtful questions about your health and habits, you can spot potential risks early and get personalized insights to help you make informed choices and stay on track with your health.
Access the health assessment right from your smartphone or tablet. Use the instructions on this page to download the app.
Note: Wellframe app is not available on all plans. Check with your employer or HR rep about your plan coverage.
“Having direct connection to a professional was efficient, compassionate, knowledgeable, and human via phone and Wellframe app. Truly appreciate this service... was a life saver in midst of health crisis.” - Premera member
“Angela has been amazing! She is always there to help, and I love the new Wellframe app. I use it for messaging, reminders for meds, and general health info.” - Premera member
“The service with Elaine is exactly what I needed earlier, rather than spending countless hours within customer service agents via phone. The personalized care attention to detail, expertise on both my information and what is available to me. The Wellframe app and accessible ways to contact are amazing.” - Premera member
Wellframe is an independent company that provides digital support services on behalf of Premera Blue Cross.
